When Lorraine Hayes* heard about 2nd.MD during LCC’s open enrollment period, she realized her opportunity.
2nd.MD connects users with medical specialists
all over the world to help them get a valuable second opinion in their medical
treatment. By using video consultation, the service is fast, allowing users to
speak with an expert within days. It is also completely free to anyone on an
LCC WMHIP health plan.
Hayes thought this service could connect her with a pharmaceutical specialist,
someone who could bring a fresh pair of eyes to her medical history. Hayes had
been seeing the same primary care physician for years, and had just slowly
accumulated more and more prescriptions and over-the-counter medications. It’s
not that anything was going wrong, per se, but the costs of medications were
adding up and the mental load of remembering which ones to take at which times
of day was a lot.
“Sometimes, I think, when you see the same doctor for years and years and
years, you keep doing what you’re doing,” Hayes said. ”I thought, you know,
this is a free service that LCC is offering to me, and I don’t really have to
do anything this person says to me. It’s just me reaching out for another set
of eyes to say ‘Hey, how do you see this?’ And I think that was very helpful.”
The process was incredibly simple, Hayes said.
“I contacted them, and it all happened very, very quickly,” she said. “Within a
couple of days, they sent me a form to fill out electronically that listed any
diagnoses I’ve had, any surgeries I’ve had, all those kinds of questions you
would expect. I completed all of that, and the next day they had a specialist
assigned to me.”
The consultation was comfortable, she said. The assigned doctor had thoroughly
reviewed Hayes’ medical history, and spent about 45 minutes asking her
thoughtful questions. Then she provided advice Hayes could bring up with her
“She said, ‘Well, I would recommend you go back to your doctor and talk about
these things,’” Hayes said. “She never wanted to interfere with the plan my
doctor had. She just wanted to make sure I wasn’t taking too many of
Hayes took the specialist’s information back to her doctor, who was very
receptive. She went off a few over-the-counter medications. Today, she feels
great, she said.
“It worked for me,” Hayes said. “It saved me money and it saved me time. I
think everybody should do it.”
Learn more about 2nd.MD.
*Not her real name. The employee asked to remain anonymous to preserve medical
Course evaluations are available online at lcc.edu/course_evals. Please encourage your students to fill them out! Boost your IDEA response rates with this advice from your colleagues:
Monitor and Communicate
“I kept the class updated as to their progress – OK, we’re at 50, 65, 75%. I
also made sure they knew how many more students had to complete it to get to
the 80 percent target. I think this gave some of the holdouts the incentive to
–Jeff Janowick, History, 85% response rate, fall 2016
“I find the highest response rates occur in face-to-face sections when we
take time during a regular class session for evaluation. It becomes a priority
for students that does not compete with other classes, work, family or other
–Daniel Rafail, Computer Information Technologies, 82% response rate, fall
“I really stress to the students that it’s as important for me to have their
feedback as it is for them to have my feedback. Also, that I take to heart the
good, the bad and the ugly, that I learn something new every day and their
input is vital for me to learn and grow and be a better instructor.”
–Kristine Cuddy, Community Health Service Education, 100% response rate,
LCC’s Lincoln Financial Advisors retirement
consultant will be on campus Thursday, May 2, to talk about your retirement
options through a 403(b) TDA plan or 457 retirement plan. The consultant will
be available 10 a.m.-3 p.m. in Washington Court Place 225.
If you would like to set up an appointment that is more convenient for you,
please call 1-888-824-1330.
Thank you for your work so
far on LCC’s accessibility initiative. Our students and community are already
benefitting! As we approach the end of the semester and enter our summer
rhythm, please remember the deadline is July 31. This completion date was
established in January 2018 when Provost Elaine Pogoncheff announced the
While this is the collegewide deadline, we know there is still work ongoing. In
particular, many STEM programs, our web team, and some other areas have been
working diligently but still have a fair amount of challenging work to do. If
you have already established a project plan and completion targets with your
area administrator, continue with what you are doing.
For assistance with the finer points of accessibility, please contact the
Center for Teaching Excellence and/or eLearning. Both areas have experts
Once the July 2019 deadline passes, the college will begin peer reviews to
ensure materials have successfully been made accessible. Stay tuned to The Star
for details on that peer review process.
Once reviews are complete, the accessibility initiative will move into a
maintenance phase. At this point, all new materials – coursework, forms,
webpages, etc. – will need to be accessible from their beginning.
Thank you, again, to all faculty, staff and administrators for your commitment
to this project. Your work is appreciated!
This year’s StarTalks will
offer presentations from financial aid advisor Andrea Lake, counselor Monica
Del Castillo and academic success coach Angela Hook.
The event will be held 9-10:15 a.m. Wednesday, May 8, in Dart Auditorium. All
employees are welcome to attend.
LCC offers an array of benefits to
non-student employees. Understanding those benefits can be confusing and
daunting. Each week, Human Resources hopes to explain and demystify the many
facets of our LCC benefits. This week: Two important changes in life are name
and address changes. Please notify Human Resources of these changes as soon as
possible! If Human Resources is not notified, it can affect your employment
records, HR and Payroll’s regulatory reporting, and the processing of any
For address changes:
- Email the change to HR-Support@star.lcc.edu.
- HR support staff will update Banner and notify benefits to update all of the corresponding benefits systems related to the employee.
For employee name changes:
- Email the change to HR-Support@star.lcc.edu.
- Provide a copy, either in person or through HR’s secure fax line 517-483-1883, of the updated Social Security number card as proof of the change.
For covered dependent name changes:
- Email the change to HR-Support@star.lcc.edu.
- Provide any legal document supporting the name change, either in person or through HR’s secure fax line 517-483-1883, as proof of the change. Documents could be a birth certificate, Social Security number card, approved Petition to Change Name, etc.
See next week’s “What about benefits?” column
for information on a yearly benefit you can receive if enrolled in the Hartford
Critical Illness or Accident insurance coverage. Please contact Mara Fisher at firstname.lastname@example.org
with any questions.
The 5Star Service Center is a campuswide
system where you can access self-help articles, submit service requests, find
information related to technology interruptions and understand campuswide
project status. This week we
are focusing on lcc.edu. As you may know, the campus website went through
a major transformation in February and continues to evolve to serve you! Here
are some ways you can get assistance with all things LCC web.
- To get an overview on how to use the new website, visit the help page listed in our knowledge base article.
- LCC website modifications: We have a lot of pages left to improve and are working through changes as quickly as possible. If there is out-of-date information on your page or something isn’t working quite right, please let us know.
- NEW website creation, design and development: If there is something new being offered by your department or division that we need to make available to campus, request it.
Visit the 5Star Service Center. If you have
questions, you can reach the Help Desk at email@example.com or x5221. You can also submit a request for a
new service online.
Is end-of-semester stress wearing you down?
Are you looking for ideas on how to relieve some of the pressure and tension
life can bring? Join us for our spring Lunch and Learn event: “Music –
Transforming Minds and Souls.”
This event will be held noon-1 p.m. Friday, May 3, in the Gannon Conference
Center Michigan Room. The event is sponsored by our Healthcare Task Force and
is sure to offer great ideas for improving overall health – mental, physical,
social and spiritual.
In this session, LCC music faculty Dr. Jonathan Ten Brink will share his
powerful insights into the power of music as a tool for achieving overall
All are welcome to this event. Please RSVP for this program through the LMS by
searching for the course “Music – Transforming Minds and Souls.” Lunch will be
A representative from VOYA
will be available 9 a.m.-4 p.m. Friday, May 3, in the Downtown Campus
Washington Court Place building to provide one-on-one, no-cost sessions with
employees. The sessions seek to educate and inform participants in the Michigan
Public School Employees’ Retirement System (MPSERS) Pension Plus, Pension Plus
2 and Defined Contribution plans.
If you would like to sign up for a session, please contact Tristen Dodge at Tristen.firstname.lastname@example.org
This week, we’re applauding
Linda Hall of Accounting.
“Linda Hall has helped me so much in both my current and previous roles
here at LCC,” Marcy Fuhr wrote in the award. “She seeks out ways
to make working in a staff position working with finance easy but 100%
accurate. She is a kind and efficient worker and goes out of her way to make
campus customers look like shining stars!”
This regular “Applause!” column features the good work you and your
colleagues do around the college. It’s powered by Applause! Awards,
an LCC-wide program designed to recognize you for providing excellent customer
service. Know someone who deserves to be featured here? All awards are given by
employees, to employees, and everyone is eligible.